Managed IT Services

Learn more about the expert Managed IT Services offered by Vicinity, including 24x7 Help Desk and remote IT assistance.

IT Help DeskExpert technical support when you need it

On-Site Repair & AssistanceTechnology support at your location in person

Client PortalStay up to date on support requests in real time

Proactive software patchingPrevent security risks and safeguard data

Software & Hardware asset managementControl IT costs and maximize employee productivity

Enhance Employee ExperienceGive your team the tools, support and partner they need

Why choose managed services?

IT downtime and cybersecurity have real impacts.
Picture of a group of people working together on laptops and mobile devices.
Picture of a group of people working together on laptops and mobile devices.
Average total cost of a data breach
Days to identify and contain a data breach
Average number of employees dissatisfied with their company's technology
Number of cloud-based data breaches
Average improvement in new hire retention with a strong onboarding process
Average cost savings to US businesses with IT outsourcing

Service Offerings.

Comprehensive service offerings tailored to your needs.
Start Simple


  • Local Business Hours Coverage
  • Help Desk
  • Remote support
  • Dispatchable on-site assistance & repair
  • Standard endpoint software patching
  • Client portal
  • Learning management system (LMS)
Most Popular


  • All Starter features plus:
  • Guaranteed US based phone support
  • Enhanced endpoint software patching
  • Endpoint performancing tuning & optimization
  • Endpoint policy management
  • Mobile device management (MDM)
  • Endpoint anti-malware protection
  • Microsoft 365 Business Premium
Full Featured


  • All Professional features plus:
  • 24/7/365 access for Help Desk & Remote Support
  • Priority Service Level Agreement (SLA)
  • Guaranteed US based email and web chat support
  • Endpoint application management & deployment
  • Mobile application management (MAM)
  • Premium Extended Detection and Response (XDR) endpoint security protection for endpoints
  • Cloud-to-Cloud backup for Microsoft 365, Email, OneDrive & SharePoint

Add On Services

How would you like to customize your service?