Chiropractic Practice IT Solutions

We support the IT infrastructure underneath your practice management software—networks, servers, connectivity, and security. We’re not ChiroTouch experts, but we work with practices using ChiroTouch and other platforms. When software performance issues occur, we troubleshoot the infrastructure side and coordinate with your software vendor as IT advocates for your staff. We’ve worked with enough chiropractic practices to recognize when something’s a software issue versus an infrastructure problem.

We handle the technical implementation—properly configured email encryption, audit logging, network security, access controls, and backup systems that meet HIPAA standards. We conduct HIPAA Risk Analyses to identify real gaps in your practice, help you establish Business Associate Agreements with all vendors touching ePHI (including us), and provide breach response planning. We’re not replacing your Security Officer role, but we’re handling the technical heavy lifting that most small practices struggle with.

When you call, 70% of the time you’ll reach a real person in 1 minute or less who can immediately begin diagnosing the problem. We troubleshoot whether it’s a network issue, server problem, or connectivity failure—and we coordinate with your software vendor when needed. Our business continuity solution can also restore your entire server and applications as running systems in as little as 6 seconds using local instant virtualization, so patient care can continue even during major system failures.

It depends on how it’s configured. Microsoft 365 can be HIPAA-compliant, but it doesn’t encrypt email by default the way HIPAA requires for ePHI. You need specific configurations—and those configurations can fail when settings change. One unencrypted email containing patient information triggers breach notification requirements. We implement and maintain email encryption that works consistently, and we can show you exactly how it’s configured and monitored.

Your software vendor (like ChiroTouch) handles application support, training, and optimization. We handle the IT infrastructure underneath—the networks, servers, security, backups, and connectivity that your software runs on. When something isn’t working right, we determine if it’s an infrastructure issue (which we fix) or a software issue (which we help coordinate with your vendor). This way your office manager isn’t stuck being the go-between.

It depends on your practice size, systems, and needs. We understand that every dollar you spend on IT is a dollar not going toward patient care—and that insurance reimbursements keep dropping while overhead climbs. We focus on giving you what actually matters—Managed IT that prevents expensive emergencies, cybersecurity that protects you from ransomware, and business continuity so a server failure doesn’t shut you down. We can also work on specific projects without requiring an ongoing contract. Let’s talk about your situation, and we’ll show you what makes sense.

Small practices actually need reliable IT more than large ones. In a large medical center, if one system goes down, there’s redundancy. In a solo or small group practice, when your systems are down, your practice stops. You can’t see patients, can’t document care, can’t verify insurance, and can’t schedule follow-ups. We’re not trying to oversell you—we’re trying to give you the same reliability larger practices have, scaled appropriately for your size and budget.

Most relationships start in one of three ways. (1) Something broke and you need help now—we respond, fix it, and help prevent it from happening again. (2) You want to know where you stand—a HIPAA Risk Analysis or technology assessment shows you exactly where the gaps are. (3) You’re ready for ongoing support—Managed IT Services means we’re monitoring, maintaining, and supporting your infrastructure every day. No pressure, no overselling. We’ll tell you what you actually need. Standard onboarding takes 6-8 weeks, though well-documented environments can fast-track to 4 weeks.