Healthcare Providers IT Solutions

We handle the technical implementation—properly configured email encryption, audit logging, network security, access controls, and backup systems that meet HIPAA standards. We conduct HIPAA Risk Analyses to identify real gaps in your practice, help you establish Business Associate Agreements with all vendors touching ePHI (including us), and provide breach response planning. We also help you document what matters for compliance purposes. We’re not replacing your Security Officer role, but we’re handling the technical heavy lifting that most small practices struggle with.

It depends on how it’s configured. Microsoft 365 and Google Workspace can be HIPAA-compliant, but they don’t encrypt email by default the way HIPAA requires for ePHI. You need specific configurations—and those configurations can fail when recipients use different email systems or settings change. One unencrypted email containing patient information triggers breach notification requirements. We implement and maintain email encryption that works consistently, and we can show you exactly how it’s configured and monitored.

When you call, 70% of the time you’ll reach a real person in 1 minute or less who can immediately begin diagnosing the problem and getting you back online. For 24/7 clinics or critical access facilities, we provide after-hours emergency support. Our business continuity solution can also restore your entire server and applications as running systems in as little as 6 seconds using local instant virtualization—or within minutes using cloud disaster recovery. This means patient care can continue even during major system failures.

Yes. We’ve supported clinics in Beaver, Fort Yukon, and other remote Alaska Native communities, as well as island practices in Hawaii. We understand the logistics—flight schedules, weather delays, what can and can’t be shipped overnight. We’re experienced in remote troubleshooting and can often resolve issues without being on-site. When on-site support is needed, we work within the constraints of your location and understand that “just send someone over” isn’t always simple.

Yes. One of our long-standing partners is the Council of Athabascan Tribal Governments, who operate the Yukon Flats Health Center—a critical access facility serving remote communities in Alaska. We’ve also worked with clinics, urgent care facilities, and family medicine practices across Alaska and Hawaii. If you’d like to talk to someone who’s worked with us, we’re happy to connect you with a reference.

It depends on your practice size, systems, and needs. We understand that every dollar you spend on IT is a dollar not going toward patient care—and that reimbursements keep dropping while costs climb. We focus on giving you what actually matters—Managed IT that prevents expensive emergencies, cybersecurity that protects you from costly ransomware and data breaches, and business continuity so a server failure doesn’t shut you down for days. We can also work on specific projects without requiring an ongoing contract. Let’s talk about your situation, and we’ll show you what makes sense.

We’re not trying to be your EHR experts—your EHR vendor handles application support, training, and optimization. We handle the IT infrastructure underneath—the networks, servers, security, backups, and connectivity that your EHR runs on. We make sure your HL7 interfaces stay up, your automated dispensing systems stay connected, and your infrastructure is reliable and HIPAA-compliant. Your EHR staff and health informatics team remain the experts in your clinical systems; we’re here to make sure the technology foundation supporting their work doesn’t become another problem to manage.

Most relationships start in one of three ways. (1) Something broke and you need help now—we respond, fix it, and help prevent it from happening again. (2) You want to know where you stand—a HIPAA Risk Analysis or security assessment shows you exactly where the gaps are. (3) You’re ready for ongoing support—Managed IT Services means we’re monitoring, maintaining, and supporting your infrastructure every day. No pressure, no overselling. We’ll tell you what you actually need. Standard onboarding takes 6-8 weeks, though well-documented environments can fast-track to 4 weeks.