Dental Practices IT Solutions

We handle the technical implementation—properly configured email encryption, audit logging, network security, access controls, and backup systems meeting HIPAA standards. We conduct HIPAA Risk Analyses addressing dental-specific workflows (not generic healthcare checklists), help establish Business Associate Agreements with all vendors touching ePHI, and provide breach response planning. We’re not replacing your Security Officer role, but we’re handling the technical work most practices struggle with. This is especially important for lab communications, specialist referrals, and patient portal messaging—all common ePHI transfer points in dental workflows.

It depends on configuration. Microsoft 365 and Google Workspace can be HIPAA-compliant, but they don’t encrypt email by default the way HIPAA requires for ePHI. You need specific configurations—and those can fail when recipients use different systems or settings change. One unencrypted email with patient information triggers breach notification requirements. We implement and maintain email encryption that works consistently when communicating with labs, specialists, and other providers, and we show you exactly how it’s configured and monitored.

When you call, 70% of the time you’ll reach a real person in 1 minute or less who can immediately diagnose the problem and get you back online. For practices with extended hours, after-hours emergency support is available as an add-on. Our Business Continuity solution can restore your entire server and applications as running systems in as little as 6 seconds using local instant virtualization—or within minutes using cloud disaster recovery. Patient care can continue even during major system failures.

We provide the IT infrastructure underneath your practice management system—the networks, servers, security, and connectivity that your PMS runs on. We work with your dental software vendor on application-specific support, but we ensure your IT infrastructure supports their systems properly. We understand PMS integration with PACS and imaging equipment, and we make sure those connections work reliably. Your PMS vendor handles application training and optimization; we make sure the technology foundation is solid.

Yes. We’ve supported practices in rural Alaska and island locations in Hawaii where logistics are complex. We understand flight schedules, weather delays, shipping constraints, and how to troubleshoot remotely when on-site support isn’t possible immediately. We work within the constraints of your location because we understand that “remote” means something different in Alaska and Hawaii than in the Lower 48.

It depends on your practice size, number of devices, systems, and service tier needed. We offer three tiers—Standard (per device), Professional (per user, most popular), and Enterprise (per user, 300+ employees). We understand every dollar spent on IT competes with clinical equipment and staff. We focus on what actually matters—Managed IT Services preventing expensive emergencies, Advanced Cybersecurity protecting you from ransomware (average healthcare breach costs over $11 million), and Business Continuity so server failures don’t shut you down for days. Let’s talk about your situation, and we’ll show you what makes sense.

We’re not trying to replace your equipment vendors or become your imaging experts. We work alongside them to provide the IT infrastructure their systems need to function. When you’re working with dental labs needing DICOM files or integrating new imaging equipment with your PMS, we handle the network, connectivity, and IT requirements. Your equipment vendors remain the clinical technology experts; we’re the IT infrastructure experts making sure their equipment can communicate properly.

Yes. Dental practices are high-value ransomware targets because you have patient data that can’t be accessed when encrypted, and practices often pay ransoms to restore access quickly. Basic antivirus catches known threats, but modern attacks use new techniques that signature-based tools miss. Our Advanced Cybersecurity services include AI-powered threat detection, 24/7 monitoring, security awareness training for your team, and ransomware protection with immutable cloud storage attackers can’t encrypt. When the average healthcare breach costs over $11 million, prevention is significantly cheaper than recovery.

Most relationships start in one of three ways. (1) Something broke and you need help now—we respond, fix it, and help prevent recurrence. (2) You want to know where you stand—a HIPAA Risk Analysis or security assessment shows you exactly where gaps exist. (3) You’re ready for ongoing support—Managed IT Services means we’re monitoring, maintaining, and supporting your infrastructure daily. Standard onboarding takes 6-8 weeks, though well-documented environments can fast-track to 4 weeks. We’ll tell you what you actually need—no pressure, no overselling.