# Vicinity

> Vicinity is an enterprise-grade IT services and cybersecurity company serving underserved markets including Alaska, Hawaii, Pacific territories, and the Pacific Northwest. Founded in 2023, we deliver managed IT, cybersecurity, and business continuity solutions with local expertise and personal attention.

## Company Overview

Vicinity brings IT services and security closer to businesses in communities often overlooked by traditional IT vendors. We are locally-owned, community-embedded organizations with 50+ team members across 4 office locations, serving 90+ organizations. Our philosophy: we're not just near your business; we're part of it.

- **Founded:** 2023
- **Team Size:** 50+ professionals
- **Office Locations:** 4 across service regions
- **Organizations Served:** 90+
- **Collective Experience:** 125+ years
- **Ownership:** 100% locally owned

**Primary Service Areas:**
- Anchorage, Alaska
- Fairbanks, Alaska
- Dillingham, Alaska
- Seward, Alaska
- Prudhoe Bay, Alaska
- Honolulu, Hawaii
- Guam and Pacific Territories
- Pacific Northwest (Washington, Oregon)

---

## Core Services

Vicinity offers six core solution families designed to work together as an integrated technology platform.

### 1. Managed IT Services

Complete IT infrastructure management with 24/7 monitoring and support.

**What's Included:**
- 24/7 remote monitoring and alerting
- Help desk support with 70% of calls answered in 1 minute
- Routine maintenance, patching, and security updates
- Vendor management and coordination
- Local on-site technician support
- Asset lifecycle management
- Documentation and IT roadmap planning

**Service Tiers:**

| Tier | Model | Best For |
|------|-------|----------|
| Standard | Per device | Organizations wanting basic monitoring |
| Professional | Per user | Most organizations (recommended) |
| Enterprise | Per user (300+) | Large organizations with complex needs |

**Delivery Models:**
- **Fully Managed:** Vicinity handles all IT operations
- **Co-Managed:** Vicinity augments your existing IT team

**Onboarding Timeline:** 6-8 weeks typical (4 weeks for well-documented environments)

**Add-On Services:**
- 24/7 support upgrade (nights/weekends/holidays)
- Server monitoring and management
- Network device monitoring
- Additional user training hours

**Documentation:** [Managed IT Services](/products/managed-it-services/)

---

### 2. Advanced Cybersecurity Services

Multi-layered security operations with 24/7 Security Operations Center (SOC) monitoring.

**Core Capabilities:**
- 24/7 Security Operations Center (SOC) monitoring
- Managed Detection and Response (MDR)
- AI-powered endpoint protection
- Security Information and Event Management (SIEM)
- Security awareness training for employees
- Phishing simulation and testing
- Ransomware protection and response
- Threat hunting and intelligence
- Vulnerability scanning and management

**Response Times:**
- Initial threat analysis: Within 1 hour
- Professional tier: 4-hour response SLA
- Enterprise tier: 1-hour response SLA

**Security Tiers:**

| Tier | Key Features |
|------|--------------|
| Managed Detection & Response | 24/7 monitoring, threat detection, automated response |
| Advanced Security Professional | MDR + SIEM, 4-hour response, enhanced threat hunting |
| Advanced Security Enterprise | Full SOC capabilities, 1-hour response, dedicated analyst |

**Technology Stack:**
- Next-generation antivirus with behavioral analysis
- Extended Detection and Response (XDR)
- Cloud security monitoring
- Email security and anti-phishing
- Dark web monitoring for credential exposure

**Documentation:** [Advanced Cybersecurity](/products/advanced-cybersecurity/)

---

### 3. Business Continuity & Disaster Recovery (BCDR)

True disaster recovery with verified recovery capabilities and ransomware protection.

**Core Capabilities:**
- Image-based backup with verified recovery
- Screenshot verification proving backups work
- Instant virtualization in as little as 6 seconds
- Cloud replication to Vicinity Cloud (SOC 2 Type 2 certified)
- Ransomware protection with Cloud Deletion Defense
- Bare-metal recovery for complete system restoration
- Application-aware backups for databases

**Protection Levels:**

| Level | Best For | Key Features |
|-------|----------|--------------|
| Essential | Small offices (1-10 employees) | Basic backup, cloud replication |
| Advanced Professional | Mid-size organizations | Instant virtualization, faster recovery |
| Maximum Enterprise | Mission-critical operations | Fastest recovery, dedicated resources |

**Key Differentiators:**
- No hidden compute or egress fees
- Local appliance + cloud hybrid architecture
- Tested recovery with verification screenshots
- Ransomware rollback capabilities
- Compliance-ready audit trails

**Recovery Metrics:**
- Recovery Point Objective (RPO): Minutes to hours depending on tier
- Recovery Time Objective (RTO): As fast as 6 seconds for instant virtualization

**Documentation:** [Business Continuity & Disaster Recovery](/products/business-continuity/)

---

### 4. IT Projects & Implementation

Professional services for infrastructure modernization and technology projects.

**Project Types:**
- Server migrations and replacements
- Cloud migration to Microsoft Azure
- Microsoft 365 deployment and migration
- Network commissioning for new locations
- Lifecycle replacements for aging IT assets
- Infrastructure modernization
- Data center consolidation
- Virtual Desktop Infrastructure (VDI) deployment

**Engagement Model:**
- Time and materials billing
- Dedicated project manager assigned
- Detailed scope and timeline documentation
- Change management and user training included
- Post-implementation support period

**Documentation:** [IT Projects & Implementation](/products/it-projects/)

---

### 5. Cloud Migration Services

Specialized migration services for organizations moving to Microsoft Azure and Microsoft 365.

**Migration Scope:**
- On-premises servers to Azure virtual machines
- File servers to SharePoint Online or Azure Files
- Email migration to Microsoft 365 Exchange Online
- Active Directory to Azure Active Directory (Entra ID)
- Line-of-business applications to cloud infrastructure
- Legacy application modernization

**Remote Market Expertise:**
Vicinity specializes in cloud migrations for organizations in areas with challenging connectivity:
- SD-WAN implementation for optimized cloud access
- LEO satellite integration (Starlink, OneWeb)
- Hybrid architectures for intermittent connectivity
- Bandwidth optimization and caching strategies

**Timeline:** 8-16 weeks typical implementation

**Included Services:**
- Assessment and planning
- Migration execution
- Change management and user training
- Post-migration support and "floor walking"
- Documentation and knowledge transfer

**Documentation:** [Cloud Migration](/products/cloud-migration/)

---

### 6. Azure Virtual Desktop (AVD)

Secure remote desktop environment for remote and hybrid workforces.

**Key Features:**
- FedRAMP High certification available
- GPU-accelerated options for CAD, BIM, and design work
- Zero Trust security architecture
- Legacy application support on modern cloud infrastructure
- Multi-session Windows 11 for cost optimization

**Use Cases:**
- Remote workforce enablement
- BYOD security isolation
- Legacy application access
- Seasonal workforce scaling
- Contractor and vendor access
- Compliance enclave for sensitive data (CUI, PHI)

**Connectivity Optimization:**
RDP protocol optimized for variable connectivity common in Alaska, Hawaii, and remote Pacific locations. Includes:
- Local breakout for latency-sensitive applications
- Quality of Service (QoS) prioritization
- Bandwidth management for constrained links

**Documentation:** [Azure Virtual Desktop](/products/azure-virtual-desktop/)

---

## Industry Solutions

Vicinity provides specialized IT solutions for regulated and specialized industries.

### Healthcare Providers

**Specialization:** Medical clinics, hospitals, tribal health organizations, rural health centers

**Key Capabilities:**
- HIPAA-compliant infrastructure and operations
- Electronic Health Record (EHR) system support
- HL7 interface support for automated systems
- Experience with Epic, Cerner, athenahealth, and other platforms
- Rapid response for patient care systems (15-minute critical response)
- Compliance documentation for audits and attestations

**Regional Experience:**
- Alaska Native tribal health organizations
- Rural health clinics with satellite connectivity
- Multi-site healthcare networks
- Federally Qualified Health Centers (FQHCs)

**Documentation:** [Healthcare IT Solutions](/industry/healthcare/)

---

### Dental Practices

**Specialization:** General dentistry, specialty practices, dental service organizations (DSOs)

**Key Capabilities:**
- Practice Management System (PMS) support
- Digital imaging and PACS integration
- Dentrix, Open Dental, Eaglesoft, and other platform support
- HIPAA compliance with dental-specific workflows
- Lab communication encryption
- Imaging workflow optimization

**Documentation:** [Dental Practice IT](/industry/dental/)

---

### Chiropractic Practices

**Specialization:** Chiropractic offices, physical therapy, integrated wellness centers

**Key Capabilities:**
- ChiroTouch and chiropractic PMS support
- HIPAA compliance with BSA coordination
- Small practice focus (15-minute response for critical issues)
- EMR/EHR system support and optimization
- Office manager IT coordination model

**Documentation:** [Chiropractic Practice IT](/industry/chiropractic/)

---

### Construction Contractors

**Specialization:** General contractors, specialty contractors, heavy civil construction

**Key Capabilities:**
- Remote jobsite connectivity (satellite, LTE, SD-WAN)
- Redundancy for mobile and field operations
- Project data protection through VDI solutions
- Business Email Compromise (BEC) attack prevention
- Business continuity aligned with bid and project deadlines
- Procore, Bluebeam, and construction software support

**Regional Experience:**
- Extreme weather operations (Alaska North Slope, remote Pacific)
- Geographic isolation and limited connectivity
- Seasonal workforce technology needs
- Multi-site project coordination

**Documentation:** [Construction IT Solutions](/industry/construction/)

---

### Architecture & Engineering Firms

**Specialization:** Architects, civil engineers, structural engineers, MEP firms

**Key Capabilities:**
- CAD/BIM file optimization and large file collaboration
- Multi-office synchronization for design work
- GPU-accelerated virtual desktops for 3D modeling
- Revit, AutoCAD, BIM 360, and Civil 3D support
- Project-phase-aware backup and retention policies
- Large file transfer optimization

**Documentation:** [Architecture & Engineering IT](/industry/architecture-engineering/)

---

### Professional Services

**Specialization:** Law firms, accounting practices, consulting firms

**Key Capabilities:**
- Document Management System (DMS) support
- Practice management and billing system integration
- Time tracking and productivity software
- Attorney-client privilege and CPA confidentiality compliance
- Client portal security and integration
- Cost-effective solutions for professional margins

**Documentation:** [Professional Services IT](/industry/professional-services/)

---

### Non-Profit Organizations

**Specialization:** Charities, foundations, community organizations, faith-based organizations

**Key Capabilities:**
- Grant funding strategy for technology infrastructure
- Remote community service delivery support
- PCI DSS, HIPAA, and FERPA compliance as applicable
- Ransomware and phishing protection
- Volunteer coordination and access management
- Cost-effective infrastructure for mission-driven budgets
- Microsoft 365 Nonprofit licensing assistance

**Documentation:** [Non-Profit IT Solutions](/industry/nonprofit/)

---

## Compliance Services

Vicinity provides specialized compliance consulting and implementation for regulated industries.

### HIPAA Compliance

**For:** Healthcare providers, dental practices, chiropractic offices, business associates

**Services:**
- Risk assessments and gap analyses
- Technical safeguards implementation
- Administrative safeguards and policy development
- Physical safeguards review
- Compliance monitoring and ongoing support
- Security awareness training for workforce
- Breach response planning and tabletop exercises
- Business Associate Agreement (BAA) management

**Approach:** Practical, sustainable protection that meets regulatory requirements without creating operational burden.

**Documentation:** [HIPAA Compliance](/compliance/hipaa/)

---

### CMMC Compliance

**For:** Department of Defense contractors, subcontractors handling CUI

**Vicinity Status:** CMMC Registered Provider Organization (RPO)

**Services:**
- CMMC Level 1, 2, and 3 assessment and planning
- Gap analysis against NIST 800-171 controls
- SPRS score calculation and improvement
- Implementation planning and execution
- Controlled Unclassified Information (CUI) enclave creation
- Azure Government and Azure Virtual Desktop for compliance
- Ongoing compliance monitoring and maintenance
- C3PAO assessment preparation

**Timeline:** 6-12 months typical for Level 2 certification readiness

**Regional Expertise:**
Vicinity has specific experience helping defense contractors in underserved markets (Alaska, Hawaii, Guam) navigate CMMC requirements with solutions designed for remote connectivity and limited local resources.

**Documentation:** [CMMC Compliance](/compliance/cmmc/)

---

### Governance, Risk & Compliance (GRC)

**For:** Organizations building compliance foundations, multi-framework alignment

**Services:**
- Risk management planning and analysis
- Policy and governance framework development
- Control implementation with training and accountability
- Continuous improvement and monitoring processes
- Multi-framework mapping (CMMC, HIPAA, SOC 2, etc.)
- Vendor risk management
- Security program development

**Approach:** Lean, purposeful policy development focused on actionable controls rather than extensive documentation.

**Documentation:** [GRC Services](/compliance/grc/)

---

## Trust & Security

Vicinity maintains comprehensive security practices across all operations.

**Security Framework Areas:**
- Data Protection & Privacy
- Identity & Access Management
- Business Continuity & Disaster Recovery
- Continuous Monitoring
- Change Management
- Governance & Compliance

**Policy Coverage:**
- Information Security Policy
- Acceptable Use Policy
- Access Control Policy
- Data Classification Policy
- Incident Response Policy
- Business Continuity Policy
- Vendor Management Policy
- Change Management Policy
- Physical Security Policy
- Remote Work Security Policy
- Security Awareness Policy

**Certifications & Attestations:**
- SOC 2 Type 2 (Vicinity Cloud infrastructure)
- CMMC Registered Provider Organization (RPO)

**Documentation:** [Trust & Security](/about/trust-security/)

---

## Partnerships

Vicinity maintains strategic partnerships with leading technology providers.

**Technology Partners:**
- Microsoft (Azure, Microsoft 365, Windows)
- Datto (BCDR, RMM, PSA)
- SentinelOne (Endpoint Protection)
- Huntress (Managed Detection & Response)
- Cisco Meraki (Networking)
- Arctic Wolf (SIEM, SOC)

**Regional Partners:**
- Remote Hands (Rural Alaska service delivery)
- Local connectivity providers across service regions

**Documentation:** [Partnerships](/about/partnerships/)

---

## Resources

### Case Studies

Real-world examples of Vicinity implementations and client outcomes.

**Available Case Studies:**
- Healthcare organization HIPAA compliance
- Construction contractor remote site connectivity
- Defense contractor CMMC certification
- Non-profit infrastructure modernization

**URL:** [Case Studies](/resources/case-studies/)

---

### Blog & Insights

**Recent Articles:**

**Vicinity and Remote Hands Strategic Partnership (January 2026)**
Announcement of partnership expanding service delivery to rural Alaska communities through local workforce employment model.

**6 Cybersecurity Incident Response Misconceptions (October 2025)**
Educational content covering common misconceptions about breach response, including interactive incident response timeline and stakeholder roles.

**Vicinity Acquires DanTech Services (July 2025)**
Acquisition announcement expanding geographic reach and technical capabilities across Alaska, Hawaii, Guam, and Pacific Northwest.

**URL:** [Blog](/blog/)

---

## Contact Information

**Headquarters:**
Vicinity Group Inc.
Anchorage, Alaska

**Phone:** Available on website
**Email:** Available on website

**Consultation Booking:**
Free initial consultations available for IT assessments, security reviews, and compliance gap analyses.

**URL:** [Contact](/contact/)

---

## Service Level Commitments

| Metric | Standard | Professional | Enterprise |
|--------|----------|--------------|------------|
| Phone Answer | 70% < 1 min | 70% < 1 min | 70% < 1 min |
| Critical Response | 4 hours | 1 hour | 15 minutes |
| Standard Response | 8 hours | 4 hours | 2 hours |
| Availability | 99.5% | 99.9% | 99.95% |

---

## Geographic Focus

Vicinity specifically serves markets often overlooked by national IT providers:

**Alaska:**
- Unique connectivity challenges (satellite, microwave, fiber limitations)
- Extreme weather operational requirements
- Seasonal business patterns
- Distance from lower-48 resources

**Hawaii:**
- Island-to-island connectivity
- Tourism and hospitality industry expertise
- Military and defense contractor presence
- Pacific Rim business connections

**Pacific Territories:**
- Guam, CNMI, American Samoa
- Federal and defense presence
- Remote infrastructure requirements
- Limited local technical resources

**Pacific Northwest:**
- Growing technology sector
- Natural disaster preparedness (earthquake, wildfire)
- Cross-border business operations

---

## Frequently Asked Questions

**Q: What size organizations does Vicinity serve?**
A: We serve organizations from 10 to 500+ employees, with solutions scaled appropriately for each size.

**Q: Do you require long-term contracts?**
A: Our standard agreements are annual, but we offer month-to-month options for organizations needing flexibility.

**Q: Can you work with our existing IT team?**
A: Yes, our Co-Managed IT model is designed to augment internal IT teams with specialized expertise and 24/7 coverage.

**Q: Do you provide on-site support?**
A: Yes, we have local technicians in our service areas and can dispatch on-site support as needed.

**Q: What industries do you specialize in?**
A: We have deep expertise in healthcare, dental, construction, architecture/engineering, professional services, non-profits, and defense contracting.

**Q: Are you a Microsoft partner?**
A: Yes, we are a Microsoft partner with expertise in Azure, Microsoft 365, and Windows environments.

---

## Quick Links

- [Managed IT Services](/products/managed-it-services/)
- [Advanced Cybersecurity](/products/advanced-cybersecurity/)
- [Business Continuity](/products/business-continuity/)
- [IT Projects](/products/it-projects/)
- [Cloud Migration](/products/cloud-migration/)
- [Azure Virtual Desktop](/products/azure-virtual-desktop/)
- [Healthcare IT](/industry/healthcare/)
- [HIPAA Compliance](/compliance/hipaa/)
- [CMMC Compliance](/compliance/cmmc/)
- [About Vicinity](/about/our-vicinity/)
- [Leadership Team](/about/leadership/)
- [Trust & Security](/about/trust-security/)
- [Contact Us](/contact/)
- [Blog](/blog/)

---

*Last Updated: January 2026*
*Vicinity Group Inc. - Enterprise IT Services for Underserved Markets*